• Background & Legislation: Introduction to Section 42 of the Social Housing (Regulation) Act 2023 and the tragic case of Awaab Ishak.

• Scope & Duties: Understanding landlord legal obligations across social housing properties in England.

• Phased Implementation: Overview of Phase 1 (damp, mould, emergency hazards) through to broader HHSRS hazard rollouts.

• Enforcement & Consequences: Legal remedies for tenants, court action for breach of contract, and Housing Ombudsman/Regulator powers.

• Root Causes: Distinguishing between rising, penetrating, and condensation dampness.

• Structural vs. Lifestyle Assessment: Eliminating structural defects, thermal performance, and ventilation issues before evaluating resident living habits.

• Triage & Risk Classification: Categorising reported issues into emergency hazards vs. significant risks to health.

• Health Impact Factors: Evaluating vulnerability (e.g., elderly, young children, respiratory conditions) during hazard identification.

• Emergency Response (24 Hours): Investigating and making safe severe hazards within 24 hours of notification.

• Significant Hazards (10 Working Days): Statutory limit to complete on-site investigations for non-emergency reports.

• Written Reports (3 Working Days): Issuing formal investigation summaries to tenants following inspection.

• Remedial & Preventative Works: Initiating safety works within 5 working days and physical completion/long-term repairs within statutory maximums (up to 12 weeks for complex works).

• Alternative Accommodation: Landlord obligations to rehouse tenants at no expense if safety timeframes cannot be met.

• Tenant Rights: Enforceable legal rights under tenancy agreements and statutory regulations.

• Empathetic & Non-Blaming Communication: Communication guidelines that avoid attributing moisture issues to "lifestyle" or tenant fault.

• Progress Updates: Keeping residents informed at every stage of the inspection and repair workflow.

• Escalation & Complaints: Clear signposting for residents to internal complaints processes, legal advice, and the Housing Ombudsman.

Using the eChecklist included in this course you will be able to:

• Record Evidence & Sign-Offs: Log complete inspection notes, upload photographic proof and moisture meter readings, and capture final job sign-offs.

• Track Statutory Deadlines: Monitor strict investigation and repair timeframes automatically so your team never misses a mandatory legal deadline.

• Maintain Audit-Ready Compliance: Securely store complete, end-to-end digital records to demonstrate full compliance during audits, Ombudsman reviews, or legal claims.