Terms & Conditions

About Our Services 

Training 1st Ltd (Trading as Health and Safety Training 1st) delivers the Level 1 Award in Health and Safety in a Construction Environment, books the CITB HS&E Operatives Tests and applies for CSCS Cards on behalf of its customers acting as a 3rd party agent and provides traffic marshal banksman training. 

Definitions 

www.healthandsafetytraining1st.co.uk is owned and run by Training 1st Ltd.

The terms you, your, them, individuals and customer refer to users of our website www.healthandsafetytraining1st.co.uk and services. The terms our, we and us refer to Health & Safety Training 1st and www.healthandsafetytraining1st.co.uk.

Products and services refer to the courses and tests we deliver through www.healthandsafetytraining1st.co.uk

The Green Card Test refers to the Level 1 Award in Health and Safety in a Construction Environment Test. 

The CSCS Test and CITB HS&E Test refer to the CITB Health Safety and Environment Operatives Test.

The Level 1 Course refers to the online workbook and online/ phone based tutor support we will provide you with in preparation for the Level 1 Award in Health And Safety in a Construction Environment test. 

Invigilator refers to the person who ensures your test is undertaken in line with assessment guidelines. 

Course refers to eLearning or instructor led course

Business Bookings 

If you are booking any of our products or services on behalf of a business you agree that you have the authority from the business owner to do this.

Acceptance of our Terms and Conditions

You agree that by purchasing any products or services from Training 1st Ltd over the phone, via email or online that you are accepting these Terms and Conditions in conjunction with our Privacy Policy and that this acceptance enters you into a legally binding contractual agreement with us for the provision of services offered on our website.

The receipt of payments by us shall constitute full acceptance of all terms & conditions as detailed here by you. We do not accept liability if payment is refused or declined by the credit/debit card supplier due to the customer quoting incorrect card details or for any other reasons. We do not guarantee the date upon which our services will be provided or tests taken as these may be subject to change. In some cases, this will be affected by third-party services. Training 1st Ltd may vary its terms and conditions from time to time without informing customers. In this event the terms in place at the time of customer’s purchase(s) will apply to them. It is the responsibility of customers to read, understand and comply with these terms and conditions prior to purchasing any products 

Age Restrictions 

We cannot book CITB HS&E Operatives Tests or apply for CSCS Labourers Cards for anyone who is under 16 in line with CITB's own rules.

General Terms 

Purchasing any course through Training 1st Ltd indicates acceptance that our performance of the contract has begun and that you agree that if you cancel within the normal 14 day cancellation period before you have complete your course  or test you will be liable for an administration fee (see refund section below). Where you have accessed your course or booked/ taken a test no refund is available. 

Complete CSCS Green Card Course

The Complete CSCS Green Card course includes the Level 1 Award in Health & safety in a Construction Environment course, test and resit, CITB Operatives test (no resit included) and CSCS Labourers card application. The costs of these elements our what our charges includes are as follows:

Level 1 Award in Health & Safety in a Construction Environment £90.00

CITB Operatives Test Booking £35.00

CSCS Green Card Application £50.00

CITB Test Bookings 

All CITB test bookings are made on behalf of customer's, subject to their availability through CITB. Training 1st Ltd will endeavour to book tests on the times and dates which customers indicate they would prefer. On occasions, however, this may not be possible and in this circumstance Training 1st Ltd will inform customers as soon as is practicable and offer them an alternative booking time, date and venue 

Training 1st Ltd will not be held liable for any loss of earnings or expenses incurred by customers or businesses due to CITB HS&E Operatives tests not taking place for any reason including but not limited to: rejected, voided or late payments, the provision of incorrect personal details, test centre closures, mis or non communication of booking times, force majeure, dates or venues, incorrect ID provided at the test centre, problems with reminders sent to individuals and problems with IT equipment or emails. 

Receiving Confirmation of Your CITB Test Booking 

All customers booking a CITB Test through Training 1st Ltd will receive a booking email from CITB confirming their booking reference, HS&E test time, date and venue, personal details used to book their tests. If for any reason this is not received please email hello@healthandsafetytraining1st.co.uk or call 0330 057 0625 so we can resolve this. We do not accept responsibility for any loss of earnings or expenses where confirmations have not been received. Where we are not able to provide you with evidence that the confirmation was sent we will refund the cost of the test. For details on conduct and ID required please see section Your Responsibilities When Attending The CITB Centre and During the Exam. below Your confirmation of booking also serves as proof of payment.

Changing or Cancelling Your CITB HS&E Test Date

You have a right to cancel or reschedule your test and if we receive 72 hours notice  there will be no additional charge for this. Requests for rescheduling CITB HS&E Operatives Tests received outside of 72 hours will require a new test booking and an additional charge of £40 will be applied for this. 

Cancelling your test more than once will incur an administrative charge of £12 per rearrangement to cover the cost of administering this. Requests for the rescheduling and cancellation of CITB HS&E Operatives Tests should be directed to:

testing@healthandsafetytraining1st.co.uk

0330 122 6126

Requests to reschedule should be accompanied by your booking reference number and 2 alternative test times/ dates/ venues and Training 1st Ltd accepts no liability for a refund or expenses where a request was sent but not received in time to cancel.

Booking Your CITB HS&E Operatives Test Through Training 1st Ltd

You acknowledge that your booking is for the CITB Test and not the date and time selected as these are subject to availability.

If you have previously booked a CITB HS&E test you will need to provide us with your CITB testing ID which is the unique ID that is generated when you sign up for a CITB HS&E Operatives Testing web account and will have been quoted on all correspondence that you receive in relation to your test. If you have a CITB Testing ID  account and do not provide us with this we will not be able to book your test. You can contact CITB to retrieve your CITB testing ID. If you have paid for your test and we are unable to book it due to not having your CITB testing ID  we will refund you and this will incur an administrative charge of £12 to cover the cost of processing a refund, cancelling the test with CITB and communicating with you. A national insurance number is required for you to take your CITB test and apply for your CSCS green Card application

Our charge for the CITB test includes £22 charged by CITB as well as Training 1st Ltd’s booking, administration and support fee. Whilst we endeavour to make sure that advertised prices are accurate in the event that an error in pricing occurs we will inform you as soon as possible and give you the option of purchasing your order at the correct price (in which case we will credit or debit you as applicable) or cancel your order (in which case you will receive a full refund). If we are unable to contact you to confirm your order at the correct price, you agree that we may treat the order as cancelled and issue you with a full refund.

We will use the details you enter into the CITB HS&E Operatives Test booking form on www.healthandsafetytraining1st.co.uk to book your CITB HS&E Operatives Test. We are  not responsible for any bookings placed with incorrect details which result in you not being able to sit your test. If Training 1st Ltd identifies any inaccuracies contained within the details you enter into the CITB Test booking form we will contact you to check these. If your confirmation of CITB test booking contains any inaccuracies please contact us as soon as possible so we can amend these. Please bear in mind that changing details within 72 hours of your test will require a new test to be booked and incur and new test charge.

In the event that we make an error in booking your test we will issue you with a full refund or offer you an alternative test slot. Training 1st Ltd does not accept any liability for lost earnings or expenses where a test cannot take place due to an error on their part.

Your Responsibilities When Attending The CITB Centre and During the Exam 

It is your responsibility to adhere to test arrival time, ID and conduct as outlined below and Training 1st Ltd cannot accept any responsibility and is not liable for any lost income or expenses where these are not met under any circumstances:

It is your responsibility to arrive at the Test Centre 15 minutes before the Test time. CITB will accept no responsibility for candidates who arrive late or fail to arrive due to adverse weather conditions, failure of transport or any other circumstance.

You are required to bring one form of identification listed below bearing a photograph and signature. If You do not bring suitable ID you will not be allowed to take the CITB HS&E Operatives Test and photocopies of ID will not be accepted:

A valid passport of any nationality with a photograph of the candidate and their signature 

  • A valid UK only driving licence with a photograph of the candidate and the candidate's signature

If you do not have one of these they will need two items of valid ID (no more than 6 months out of date), one from List A and one from List B below:

List A

List B

  • Non UK Driving Licence
  • Passport without signature
  • Work ID Card
  • EU Country ID Card
  • CITB Scheme Card
  • Student ID Card
  • Citizen Card
  • Trade Union Card
  • British Armed Forces Card
  • Proof of Age Card
  • Young Scots Card
  • Credit Card
  • Debit Card
  • Paper Driving Licence
  • UK Travel Document
  • Inland Revenue Card
  • National Insurance Card / HMRC letter
  • B79 Notification of Discharge Letter
  • Bank Statement
  • Building Society Passbook
  • Cheque Guarantee Card

You may not bring anybody in to the Test Centre with you and are reminded that the Test Centre is not set up to accommodate or store large personal items including but not limited to bikes, luggage, work tools or bulky equipment. In addition, Test Centres cannot securely store bicycles (or other modes of transportation) and these must be stored outside the premises at your own risk. Any items you are carrying (including personal items such as keys, phones, bags, watches and wallets) must be stored in a personal locker provided at the Test Centre. You must not refer to any document during the Test and all Test Centres have CCTV and all Tests are recorded for security and detection or investigation of fraud purposes. CCTV footage is retained securely by the test provider for a period of up to two years. Any misconduct during the Test will result in the Test being stopped, the candidate's Test result being void and the candidate's Test Fee, including Health & Safety Training 1st's charges, being forfeited. Candidates demonstrating serious misconduct, including cheating, may forfeit their right to take a further CITB Test. In addition CITB reserves the right to revoke a Test pass if it reasonably suspects that the candidate has been involved in or is linked to any misconduct, fraud or cheating.

The Test Centre staff will explain how you can attract their attention if the candidate should experience any technical difficulties during the Test.

In The Event Of Failing The CITB Operatives Test Test Failure/ Failure to Attend On Time/ A breach of Rules/ Missing Identification 

Where a learner purchasing the complete CSCS Green Card Course package fails the CITB Operatives test, fails to attend it on time, breaks any test rules or fails to provide identification as per the list below they will need to either rebook there is a £40 administrative fee for Training 1st Ltd to rebook this.  

Important Test Delivery Information Pertaining to COVID-19:

The safety of  testing candidates and employees remains CITB's  top priority, and they continue to take necessary actions to maintain safety while learners are at Pearson VUE - owned and operated testing centres during the COVID-19 pandemic.

If you are ill or if you have been in contact with an ill person, please do not go to the test centre. Instead, please reschedule your test online for a later date.

Pearson VUE test centres follow strict hygienic, disinfectant, and safety procedures, and have social distancing measures in place. Test centre employees will be wearing face coverings and you should also wear a face mask or face covering in the testing centre and while taking your test to provide an added layer of safety. The mask will need to be briefly removed for purposes of identification and taking your photograph on arrival.

For the most up to date advice from Pearson on remaining COVID-19 safe please see:

https://home.pearsonvue.com/coronavirus-update

What Our Fee Includes For The CITB Operatives Test

Training 1st Ltd Test operates as a third party booking agent for the booking of CITB HS&E Tests. The prices for booking of CITB tests and ordering CSCS Cards are those included on our website and we require cleared payment before booking your test.

Our fee for the CITB HS&E Operatives Test Includes the following:

  1. Administering requests for the rescheduling and cancellation of HS&E CITB Tests
  2. Booking the time, date and venue for the CITB test requested by the customer or an alternative time date and venue where this is not available. (£22)
  3. Checking customers personal details for errors, that they are booking the correct test and where applicable amending these. It should be noted that Training 1st Ltd will not accept any liability for lost earnings or expenses where incorrect details are provided by customers or an error is made in entering the details into CITB's own booking system. 
  4. Confirming customer’s HS&E test bookings via email and text

CSCS 'Green' Labourers Card Applications

CSCS Cards are valid for 5 years and can be renewed subject to the above conditions being met.  Applicants for new green cards and renewals must have passed the CITB Operatives HS&E Test within the last 2 years. Renewal letters are sent to the card holder’s home address 6 months before the expiry date printed on their card by CITB. Card holders must advise the CSCS Contact Centre if they change address or occupation.

CSCS cards can be renewed by the cardholder 6 months prior and up to 6 months after the expiry date printed on their existing card. The expiry date printed on their new card will be 5 years from the expiry date printed on the previous card. CSCS cards will not be issued to applicants if they fail to apply within this period. A new application will have to be made to obtain another CSCS card.

If the applicant believes there are mitigating circumstances why their card renewal was not made in time they can appeal in writing. Further information is available on the CSCS website at www.cscs.uk.com/cscs-cards/appeals

Training 1st Ltd accepts no responsibility for lost earnings or income as a result of CSCS Card applications rejected  due to previously having a CITB account or their application photo not being accepted. 

In order for Training 1st Ltd to apply for your CSCS Green Labourers Card which is available to those employed in labouring occupations, you must provide the following during booking:

CITB Approved Qualification:

A scanned copy of one of the following qualifications as requested when booking on www.healthandsafetytraining1st.co.uk 

  • RQF Level 1/SCQF Level 4 Award in Health and Safety in a Construction Environment
  • SCQF Level 5 REHIS Elementary Health and Safety Certificate.

CSCS also accepts a number of alternative qualifications but these may not be lifetime qualifications. This could mean completing a refresher course every 3-5 years before they can renew their Labourer card. For the full list of approved courses, please go to https://www.cscs.uk.com/card-type/labourer/

An Email and secure postal address: 

A scanned copy of your pass certificate for the appropriate level of CITB Health, safety and environment (HS&E) test and dated to within the last 2 years:

Your CITB HS&E Test Pass Score Report/ Test ID:

You will have been provided with this on passing your exam.

In the event that an application is rejected due to any of the aforementioned card application requirements not being met, Training 1st Ltd will offer you a refund which will be subject to a £12 charge to cover the cost of administration. Alternatively, you can provide us with amended information and we will re apply for your card at no extra cost. Any applications Training 1st Ltd makes beyond 2 for the same individual will each be chargeable at £12 per re application. 

Training 1st Ltd will not be held liable for any loss of earnings or expenses incurred by customers or businesses due to delays in card applications for any reason including but not limited to: rejected, voided or late payments, the provision of incorrect personal details, delays with CITB, human error on Health and Safety Training’s part during the application process and the uploading of out of date or unacceptable qualifications, photographs or the CITB HS&E Test Certificate.

Receiving Confirmation of Your CSCS Green Labourers Card Application

All customers ordering their CSCS Green Labourers card through Training 1st Ltd will receive a confirmation text and email within 48 hours confirming their order. If for any reason this is not received please email hello@healthandsafetytraining1st.co.uk or call 0330 057 0625 so we can resolve this. Your confirmation of order also serves as proof of payment and that you have accepted these terms and conditions. 

Most cards arrive at their requested destination within 10 -14 working days of application and are sent out directly to you by CITB. Training 1st Ltd is not in control of postage.  Training 1st Ltd is able to request next day delivery and will do so if you have an urgent requirement but cannot guarantee this.

If your CSCS card has not been delivered to your requested destination within 14 days we will contact CSCS to provide you with an update. 

If your card has not been received within 90 days the application will be considered closed and a payment of £36 will be required to process a replacement card. Training 1st Ltd will undertake this once. Card reapplications due to non receipt beyond 1 will become the responsibility of the customer.

Complete CSCS Green Card 

The complete CSCS Green Card course includes the Level 1 Award in Health and Safety in a Construction Environment, learning material, test and  free resit, CITB HS&E Operatives Test booking & CSCS Card Application. 

Changing or Cancelling Your CSCS Card Application

Failure to attend your test will not entitle you to a refund and rearranging a missed test will incur a charge of £40.

Requests for the rescheduling and cancellation of CITB HS&E Operatives Tests should be directed to the following and be accompanied by your booking reference number:

hello@healthandsafetytraining1st.co.uk

0330 122 6126

Training 1st Ltd accepts no liability for a refund where a request was sent but not received in time to cancel

Important Information Relating To Your CSCS Green Labourers Card

CSCS cards remain the property of Construction Skills Certification Scheme Limited. Cards are issued to and should be kept by the named cardholder.

Card holders must advise the CSCS Contact Centre if they move house , change phone number, email address or change occupation.

If a cardholder achieves an additional qualification and then undertakes a different type of work on site, they should update their CSCS card by following the application process outlined on page 14. If a cardholder changes his/her name they should call the CSCS Contact Centre on 0344 994 4777 and provide a scanned copy of relevant documentation e.g. Deed Poll, marriage certificate etc. If a card is lost a replacement can be ordered by calling the CSCS Contact Centre on 0344 994 4777.

CITB may validate the qualification information you provide to us with the relevant Awarding Organisation, and, if at any time any information you have provided is found to be invalid, CSCS reserves the right to revoke the CSCS card and this will not be refunded by Training 1st Ltd.

If CSCS become aware that any CSCS Card holders do not have the right to work in the UK, CSCS have the right to cancel the CSCS card and they will be required to re-apply once the Individual has the right to work in - 2 -the UK

General: Level 1 Award in Health and Safety in a Construction Environment and Health & Safety Awareness In Construction Qualifications 

The Level 1 Award in Health & Safety in a Construction Environment and Health & Safety Awareness in Construction course delivered by Training 1st Ltd are approved by CITB for the application of the CSCS Labourers Card (along with the CITB HS&E Operatives Test) and as at 1 January 2022 all courses offer learners a free resit where learning has been completed and a 1st attempt test is failed.

What Our Fee Includes

Our fee for the Level 1 Award in Health & Safety in a Construction Environment and Health & Safety Awareness in Construction courses include the following:

  1. Registering Learners with the awarding body
  2. Pre course induction where required.
  3. Providing learners with access to an online workbook
  4. Tutor Support and or eLearning
  5. Communicating with learners
  6. Preparing learners for their online test
  7. Checking customers personal details for errors, that they are booking the correct test and where applicable amending these.
  8. 1 free resit (a third attempt at a test and anything above this will be chargeable at £35)
  9. No free resit is available where rules are broken, tests are missed due to the learner being late by any amount of time or  any technical reason on the learners part including but not limited to internet connectivity, working camera or microphone, firewall or pop up setting. 

The Level 1 Award in Health & Safety in a Construction Environment: Course & Test Requirements

Whether purchased on a stand alone basis or as part of the Complete CSCS Green Card Course is a qualification which is valid for life and delivered by either online learning material and/ or an instructor led session (9am - 3pm). Learner with less than 1 years construction experience will normally be required to attend 2 instructor led sessions unless their experience is strongly related to construction (engineering, manufacturing, industrial) and this decision will be at the discretion of the quality manager. Course checks, ID (in date passport, driving licence or citizens card) & registration forms must be returned 24 hours before your instructor-led course. Important If you're late for your instructor led course by any amount of time you will not be able to join & you will have to rebook. To sit your test you must have completed your instructor-led course with your camera an mic on or your eLearning with all topics handed in. ID is required during your test as well. Not providing any of these will result in your booking being cancelled. A free resit is only available if you fail & not where tests don't go ahead for technical reasons on your part (see 9 above). A £35.00 charge is payable for each rearranged, cancelled or missed test or course. You can access your Level 1 Award in Health & safety in a Construction environment eLearning on a smartphone, tablet, notebook, Chromebook, Laptop or PC and will also need a Gmail account. Tests can only be sat on a PC or laptop with windows 10 or Mac with chrome & pop ups blocked & front facing webcam & mic and Zoom installed. A stable internet connection is also required.

Health & Safety Awareness In Construction: Course & Test Requirements

This qualification is valid for 5 years and delivered by eLearning. Course checks, ID (in date passport, driving licence or citizens card) & your course induction must be returned/ completed before you can access your learning & test. You must have completed your eLearning 48 hours in advance of your test & spent a min of 1 hour on each section of it & ID is required during your test. Not providing these will result in your test being cancelled. Important If you are late for your test by any amount of time the invigilator will not be able to admit you. A free resit is only available if you fail your test. A £35.00 charge is payable for each test or course which is rearranged, cancelled, missed or doesn't go ahead for technical reasons. If your test doesn't go ahead after 25 minutes it will need to be rebooked and there is a £35.00 charge for this.  You can access your Health & Safety Awareness In Construction eLearning on a smartphone, tablet, notebook, Chromebook, Laptop or PC and will also need a Gmail account. Tests can only be sat on a PC or laptop with windows 8 or Mac with chrome & pop ups blocked & front facing webcam & mic and Zoom installed. A stable internet connection is also required.

Course Test  Dates

Course and test dates are not offered on demand - learners will be offered course and test dates based on tutor and awarding organisation availability. There is a £15 charge for testing after 5pm and at the weekend.

Tutor Support

Tutor support is available between 9am and 5pm via the tutor named and you are able to request support from your tutor at anytime during their working hours which are Mon - Fri, 8 am - 5 pm who if not immediately available will endeavour to respond within 24 hours. Support will be provided over the phone, via email or on screen. Training 1st Ltd will not tolerate abusive behaviour towards its tutors and will withdraw learners who threaten or abuse its tutors through any means of communication without hesitation and the learners will not be entitled to a refund.

Duration To Complete Your Course & Test

Training 1st Ltd provides learners with 90 days from sending them their course material and or booking link to complete their course and test whether these have been accessed or not. After this time access to learning materials and tests will not be possible and there shall be no refund for this and Training 1st Ltd does not accept any liability for any expenses incurred or lost earnings owing to this and/ or the test. 

Your Responsibility To Provide a Correct Name

Training 1st Ltd will normally take your name to be that which is entered at the checkout and as a final check your confirmation of test email will contain your name as it will be spelled on your certificate - if the spelling of your name or name itself is not correct it is your responsibility to inform your tutor in advance of taking the test. If informed after your test you will be required to pay a £35 re certification fee. Training 1st Ltd accepts no liability for any loss of earnings or expenses incurred due to an incorrectly spelled name being registered with the awarding body invalidating your certification for the Level 1 Award in Health and Safety in a construction Environment whether down to error on your our their part. 

Test Rules 

Test rules are clearly outlined prior to testing and via booking emails learners will received during their test.  These must be followed or your test attempt will be voided and Training 1st Ltd will not be able to provide you with any subsequent test attempts. Where  malpractice is suspected there Training 1st will not provide an additional test attempt. 

Results & Certification

You will normally be provided with your test results for the Level 1 Award in health & Safety in a Construction Environment and Awareness in Health & Safety in Construction on the same day or day after your test takes place where the awarding body has made these available. On occasions this may take longer due to the awarding bodies or our IT systems for example. In any event Training 1st Ltd will not be held liable for any expenses or lost income as a result of delayed results. In the event that incorrect test results are provided die to IT or human error Training 1st Ltd will not be held liable for any subsequent loss of earning or expenses. 

Certificates are provided by our awarding bodies and Training 1st will normally forward these electronically and where paper based via standard post on weekdays normally within 24 hours of receiving them. 

Cancellations & Refunds

  • Traffic Marshalling £25.00
  • Health & Safety Awareness / Level 1 Award in Health & Safety in a Construction Environment £50.00
  • Complete CSCS Green Card Course £50.00

Cancellations & Refunds As Of October 1st 2021

No refunds will be payable where any of the following apply:

List 1

  • You have joined an online classroom
  • You have accessed learning
  • You have completed learning 
  • You have booked a test
  • You have completed a test 
  • A CITB Operatives Test has been booked
  • Your CSCS Green Card has been ordered
  • The refund is requested over 14 days after purchase via email
  • You have booked, cancelled or rearranged a course place

Partial Refunds

A partial refund will be payable where you have only:

List 2

  • Completed your pre course checks and/ or
  • Been provided with an induction

Partial refunds are payable as follows:

£55 for the Level 1 Award in Health & Safety in Construction and Health & Safety Awareness in Construction. Partial refunds Refunds must be requested via courses@healthandsafetytraining1st.co.uk and include you name, order number, date of purchase and reason for refund. Please note the time and date the email requesting the  partial refund is received is taken as the point in time the refund is requested.  

Full Refunds

A full refund will be payable where nothing from lists 1 or 2 above are applicable and the refund is requested within 14 days of purchase, as followings:

Refunds must be requested via courses@healthandsafetytraining1st.co.uk and include you name, order number, date of purchase and reason for refund. Please note the time and date the email requesting the refund is received is taken as the point in time the refund is requested.  

Valid For Life Qualifications

The level 1 award in health & safety in a construction environment is currently recognised by CSCS as a lifetime qualification. Learners will still have to undertake the CITB HS&E Operatives test and also renew their CSCS labourers card every 5 years at their own expense. In the event that CSCS changes or removes the lifetime validity of the Level 1 Award in Health and Safety in a Construction Environment and requires an alternative qualification for the CSCS Labourers card to be applied for it will be the responsibility of the learner to pay for, complete this and reapply for their card. Training 1st Ltd accepts no liability for any loss, costs or expenses that learners incur in the event that the level 1 award in health and safety in a construction environment loses its lifetime validity. 

ID Required

In date ID in the form of a driving licence, passport, residents card, is required for your test and course. Courses purchased where this ID is subsequently not available will be subject to the same refund terms as list 1 and 2.

Free Resits 

A free resit is only available where tests are failed. A £35 administration charge is payable for tests which are rearranged, cancelled, missed, attended late or do not go ahead for technical reasons on your part. 

Tests & Courses Missed For Medical Reasons 

Where a test or course is missed for medical reasons there will be administration fee for rearranging of £35.00 unless a doctors note can be provided. 

Traffic Marshal Course

The traffic marshal/ banksman course includes in house certification valid for 3 years which is sent in PDF format and a banksman ID card bearing the learners name, card ID number, image and expiry date. The course includes e learning and a test which learners are entitled to a free resit for. Testing is taken on demand and learners agree that they shall complete this without assistance from any person, paper based or electronic means either visual or audible. The Health & Safety Executive describes competency as the combination of training, skills, experience and knowledge that a person has and their ability to apply them to perform a task safely. Other factors, such as attitude and physical ability, can also affect someone's competence. Based on this definition the passing of the traffic marshal test through Training 1st Ltd acts only as confirmation that learner has demonstrated their understanding of the course material and not their competency to operate as a traffic marshal and this only applies where the learner themselves has sat and passed the test. Training 1st Ltd will post out traffic marshal cards to the address learners via 2nd class postage. After 1 week of posting if the traffic marshal card has not arrived at the learners address the learner will need to pay £5.00+ VAT for it to be resent via recorded delivery. 

Complaints 

We are committed to providing all our clients with a high level of service, however if you are nor satisfied, please contact our Head of Centre on hello@healthandsafetytraining1st.co.uk outlining the nature of your complaint quoting your booking reference, name, nature of complaint and any relevant supporting information and dates. We aim to respond to complaints within 24 hours and provide a resolution within 7 days. Please be assured of our best intentions at all times. 

Copyright

All content included on www.healthandsafetytraining1st.co.uk and Training 1st's Google Classroom including, but not limited to, copy , text, graphics, logos, icons, images, page layout, underlying code and software is the property of Training 1st Ltd.  You may not reproduce, copy, distribute, store or re-use material from www.healthandsafetytraining1st.co.uk unless otherwise indicated on the website or you are provided with express written permission to do so by Training 1st Ltd.